Returns & Exchanges
At Mau, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. Whether the fit isn't quite right or you've changed your mind, we are here to ensure your shopping experience remains effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached and include the printed packing slip to ensure fast processing.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing